Domestic USPS shipping is $4.99.
Current processing time is 2-5 business days before your order ships out. Shipping times on pre-orders may vary, please check product descriptions for shipping time.
We do not ship on Saturdays, Sundays or US holidays.
All items will be shipped via USPS from Los Angeles, CA with a tracking number. First class mail usually takes 1-4 days to arrive within the US depending on where you are located and time of year.
*We are not responsible for lost or stolen packages, please make sure your address is correctly entered into the system when you check out.
All shipping outside the US is via USPS first class mail and may take from 1-4 weeks. We cannot track a package once it leaves the US. If package gets held in customs, it could take extra time as well.
*Buyer is responsible for any custom fees/taxes/import duties that may be charged by your postal office.
We are not responsible for lost or stolen orders showing confirmed delivery. In the unfortunate event that your package goes missing, we will try our best to help track it down. Please understand that once it leaves our hands it is now the responsibility of the US Postal Service to get it to you safely. Please make sure your address is correct when you check out.
If a package is lost, it is the responsibility of the customer to request a claim via USPS.
Elizabeth Stone currently offers returns on all products, with the exception of sale items, which are final sale. Your return must be sent within 10 days of your receipt of the ordered merchandise. Item(s) must be in original unworn condition, and all tags, cards, boxes and/or pouches must be included with your return. If you fail to notify us or return is sent after the 10 day allowance, your return request will be voided. Shipping costs are non-refundable. Once your item is received, inspected and processed, you will be issued a refund via the original payment method used for your purchase. You may also choose store credit if you would like to exchange and item.
To process your return you must first email your name and order # to: email@example.com
**Returns must be pre approved and you will receive return instructions. An optional shipping label can be issued to you for $4.99 which will be deducted from your refund.
Do not return items to our fulfillment warehouse, as the address for returns is different and your return will not be received or processed.