Hi Melissa, Sounds like you received a faulty bracelet. Not the norm, but it can happen from time to time. We are always happy to send a replacement and shipping label is free. I stand behind the quality 100%. But I understand if you do not feel like sending it back, we would need you to do that in order to send a brand new one. If you change your mind please reach out to Customer care and they will get it taken care of.